Terms and conditions

By Using this website you agree to the Terms of Use. We have the right to change these terms at anytime, so please check back regularly.

How To Order
Use the NEW ARRIVALS, PRODUCTS and COLLECTIONS links to help you find what you are looking for.
Once you have found an item you wish to purchase, select your color, size and click on the ADD TO SHOPPING BAG button underneath each item.
Review the items in your shopping bag by clicking the SHOPPING BAG link at the top of the page. You can use the REMOVE FROM BASKET link to delete items from your shopping bag.
Click on PROCEED TO PURCHASE to complete your order.

We will notify you once the order is shipped. We ship orders via EMS for International Orders (please let us know if you have other shipping method) and JNE for Local Orders.

Please allow 10-12 business days (International Orders) or 2-5 business days (Local Orders) for shipping and delivery.

We will also notify the shipping cost which will be charged to you in addition to the price of the products.

We accept returns for SIZE EXCHANGE ONLY up to 14 business days for International Orders and 7 business days for Local Orders from the delivery date. Sorry, but there are NO REFUNDS. Returns will only be accepted if all tags attached are still attached and packaging is still in good condition. Please email hello@untold.co.id with details on exchanging your item. Exchanged items will not be credited for shipping. Customers will be responsible for return shipping to UNTOLD Head Office. Once received, we will send out your exchange.

If we send you a damaged or incorrectly shipped product please contact us immediately. Defective products or products you did not order but received from us will qualify for store credit. We reserve the right to refuse an exchange if the items have any signs of wear, misuse or damage.

Customer is responsible for all shipping costs if UNTOLD are not at fault. If a different size is desired, UNTOLD will issue an exchange for the return in that item. However, we are not responsible for any shipping costs in the event of an exchange in size.

Sale items are final and are not returnable.